Customer Testimonials

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Google Feb 9, 2025

The sales person James was great and the entire staff was very helpful.

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Google Feb 9, 2025

Ken and Josh are truly great to work with. They went above and beyond to get us the exact car we needed!

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Google Feb 9, 2025

Jon C. Is awesome got everything taken care of quickly and efficiently!

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Google Feb 9, 2025

Jon C. Has great customer service. Highly recommend!

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Google Feb 8, 2025

Tomes Volkswagen is truly second to none when it comes to their customer service. Devon came out to greet me with a smile and knew exactly what I needed and handled it right away. All of the staff were extremely courteous and thoughtful as well. Look forward to coming back soon for my next service!

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Google Feb 7, 2025

Took my car for servicing, my advisor as well as the general staff were friendly and interactive. The time passed quickly while I waited. Nice waiting area and my car came back looking beautiful with everything completed as expected. Everything was explained to me throughout the process and I left with a packet if useful and informative documents

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Google Feb 5, 2025

We had Bryan Codner as our advisor and he was great to work with! He went over all the information and explained everything in a timely manner and was able to answer all our questions! also very polite and helped me with my daughter! Definitely recommend!

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Google Feb 5, 2025

McKinney Volkswagen—what can I say? This is, without a doubt, the best service I’ve ever received in all my years of car ownership. From the moment you step inside, you’re welcomed into a friendly and inviting environment that truly makes you feel appreciated. The staff is always accommodating and goes the extra mile to meet your needs. What truly sets them apart is their professionalism and transparency. They take the time to explain every issue in detail, ensuring you understand what’s going on with your vehicle. And when it comes to fixing your car, they handle ...

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Google Feb 4, 2025

I came in for an oil change and left with a new car! Bobby was great! Worked with me every step of the way and made sure all my requests were met. I never felt pressured or uncomfortable during the entire process. Go see Bobby if you’re looking for your next car!

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Google Feb 4, 2025

I helped my son buying his first car alone. He didn’t know which vehicle he wanted or if definitely a VW. Michael was so helpful, knowledgeable and compared several vehicles with honest info and pointing out differences and options. My son chose a new Tiguan and Michael was great helping him get the deal he needed. Helpful, low pressure. The dealership was nice, bright, clean. Our finance person was helpful and non pressure. Overall it was a great experience!

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Google Feb 2, 2025

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Google Feb 2, 2025

We had an amazing experience at this dealership!! Our man Spencer did wonders for finding a deal for us! With my situation being upside down on the vehicle I traded in, Spencer worked his magic and got in a brand new 2025 car! If you have trouble come shout him out.

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Google Feb 2, 2025

If you need the best VW Service advisor, you need to come to this dealership and work with Devon. He is so kind, knowledgeable, responsive, and honest!

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Google Feb 1, 2025

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Google Feb 1, 2025

Jon C was great!

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Google Feb 1, 2025

Jon c.was overly nice and helpful I guess

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Google Jan 29, 2025

Got an oil change. Bryan Codner and tech, Keenan, were great! Took time to answer questions and to explain how to treat my engine now that it is older. Should have been coming to this dealership since I moved here. Thanks, Bryan.

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Google Jan 28, 2025

Service adviser John C is very nice and professional. Will come back for other services again.

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Google Jan 28, 2025

I bought my Atlas there and it was the best car purchase I’ve ever had. Customer service was top notch. Ryan Fields was my Sales Associate, he is very knowledgeable about the features on my car and helped me to have the best experience! The whole Management team is super professional and helpful!

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Google Jan 27, 2025

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Google Jan 27, 2025

This location is awesome! Jonathan C is great! Definitely ask for him

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Google Jan 27, 2025

John C was great! Highly recommend.

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Google Jan 25, 2025

Jerry Myers and Chase Windham provided the best customer service. I got the best deal around. I am a customer for life!

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Google Jan 25, 2025

Go see the guys at Brandon Tomes VW! We left with 2 new Tiguans in less than 3 hours before the snow storm.

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Google Jan 24, 2025

Man these guys are awesome. Had a flat on the side of 75 right next to their dealership and they really helped out, Bryan C. especially. Thanks again!

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Google Jan 22, 2025

Jon C. Super awesome guy, appreciate all his help for my vehicle needs.

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Google Jan 21, 2025

Service department was great!

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Google Jan 20, 2025

Devon went above and beyond to help me, from processing my Easy Care paper work to explaining all of the benefits! Proud VW owner 💪

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Google Jan 20, 2025

Ryan went above and beyond to help with my cars maintenance. He is super professional and knowledgeable. Really grateful I came to Brandon tomes! Highly recommend this dealership for their great service

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Google Jan 19, 2025

Really good service! Jonathan was really nice and explained everything really well!

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Google Jan 19, 2025

Very good service, Jhonathan C answered all my questions and always have communication about the updates.

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Google Jan 18, 2025

John C was very helpful and explained everything I needed to know for my service. I highly recommend his services

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Google Jan 18, 2025

John C., was great and explain everything in details and got me in and out in a timely manner. Thank you.

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Google Jan 17, 2025

I’m extremely happy with the service I received from Jonathan Crooks. He is an absolute gentleman—professional, knowledgeable, and truly dedicated to his work. From start to finish, everything was handled smoothly and with great care. They even provided me with a loaner car, which made the whole process much more convenient. I genuinely appreciate the outstanding service and wanted to take a moment to say thank you again for making this such a great experience. Highly recommended!

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Google Jan 16, 2025

Devon in service is who you want to ask for. He's going to handle your issue with an integrity and honesty that is rare these days and genuinely cares about his customers. If you have an issue with your car do yourself a favor and ask for Devon, you won't regret it

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Google Jan 16, 2025

I had an amazing experience working with Spencer when purchasing my new car! From start to finish, he was incredibly professional, knowledgeable, and patient. Spencer took the time to understand my needs and helped me find the perfect vehicle within my budget. He never pushed me into a decision and made the entire process smooth and stress-free. I highly recommend Spencer and Brandon Tomes VW to anyone in the market for a car—he truly goes above and beyond for his customers!

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Google Jan 15, 2025

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Google Jan 15, 2025

Excellent service today and was helped by Garrett B. Service took more time than expected but it was very transparent why. Always appreciate coming here, and they have free coffee. W.

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Google Jan 15, 2025

Good service experience by John C.

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Google Jan 13, 2025

Bryan C.

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Google Jan 13, 2025

Brandon Tomes Volkswagen has been excellent to work with and always fast and efficient with their services.

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Google Jan 12, 2025

Bryant was fantastic to work with. Extremely professional and respectful. We had a great experience with Bryant and his team. They made it easy.

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Google Jan 9, 2025

Ryan was very professional and out going! Very helpful

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Google Jan 9, 2025

John C was very kind and helpful!

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Google Jan 9, 2025

John c was great

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Google Jan 9, 2025

Bryan C took care of very well and answered all my questions.

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Google Jan 8, 2025

Jon C. was great!

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Google Jan 8, 2025

I love the service and everyone are nice and I think John C. Was really helpful and nice

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Google Jan 7, 2025

Recently used Brandon Tomes VW of McKinney, for service. Was very pleased with experience and my service advisor Jon C. Will use them again, timely and courteous.

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Google Jan 7, 2025

I would like to share a very positive experience my daughter and I at your dealership. Although this was my daughter’s second car to drive, it was her first to purchase on her own. She called ahead and visited with Lance and told him we were on our way to look at a certain car. When we arrived, Lance was waiting for us and greeted us very politely and professionally. That really relieved and relaxed Molly. Before we could even sit down, Lance guided us directly where he had the car ready for a test drive. After the test ...

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Google Jan 7, 2025

I recently browsed for a new car and called to view a specific model. By the time I got there, Lance had the car pulled up and ready for a test drive. As a first-time buyer, he made the experience simple and was very patient with me. He was knowledgeable about the car and ensured I knew everything I needed to before I left. I appreciate him and the dealership for helping me find the most amazing car!

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Google Jan 7, 2025

I had the pleasure of working with Zach at the car dealership, and I must say he provided exceptional service throughout the entire process. From the moment I walked in, Zach was attentive, professional, and extremely knowledgeable about the various vehicle options available.

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Google Jan 7, 2025

Brandon Tomes is a first class dealership all around! My personal experience was with Keagen- he guided me through the purchase process- a great listener, very patient, and totally knowledgeable of the specific car I wanted. Patrick, in Finance Dept, was equally amazing. Explaining every step. I felt comfortable asking any questions. I would 100% recommend this dealership.

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Google Jan 7, 2025

Zachary was gave us a wonderful experience when I had plenty of awful ones in the past 10/10 would go back to him specially

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Google Jan 7, 2025

John C. Was awesome. He was super helpful and thorough.

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Google Jan 4, 2025

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Google Jan 4, 2025

We had a fantastic experience at Volkswagen of McKinney thanks to Bobby, who assisted my sister in her car purchase. He was incredibly knowledgeable about the different models and features, making the process smooth and enjoyable. What stood out the most was his friendly demeanor and lack of pressure; he genuinely listened to my sister's needs and helped her find the perfect car without any pushy tactics. Highly recommend Bobby if you're looking for a great car-buying experience!

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Google Jan 4, 2025

Bobby was incredible! He took his time to answer all my questions. As a first time car buyer I had a lot! He is the best of the best! If you need a car with a good deal go see Bobby!

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Google Jan 1, 2025

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Google Jan 1, 2025

I had the pleasure of meeting and working with Bryant McDowell. He was very knowledgeable, professional and great to work with. I was approved within minutes which made the process and experience much easier. I love my 2024 atlas cross sport. Glad to be apart of the Volkswagen family. If you are in the area and shopping for a new vehicle, stop in and ask for Bryant. You will not be disappointed.

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Google Dec 31, 2024

Nate and Taylor were easy to work with and made two deals happen for us within 7 days.

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Google Dec 31, 2024

Had an amazing experience in purchasing my new car! Go see Saud and TJ for your new vehicle! I didnt have too much time because of my toddler and they were quick and efficient in getting my car deal done asap! Very friendly staff and extremely accommodating. Will definitely be going back for my wifes new car. Thank you guys!

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Google Dec 31, 2024

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Google Dec 31, 2024

John C. Was very helpful and made our experience at the dealership a pleasure!

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Google Dec 31, 2024

John C helped get my car in the shop and back out promptly, had great customer service and handled everything very professionally

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Google Dec 31, 2024

Bryan C. Was very efficient and kind. Definitely appreciate his help!

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Google Dec 30, 2024

John C really took care of us quickly and efficiently. We didn’t have a big problem to fix, but the whole experience was painless.

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Google Dec 29, 2024

Such a charismatic gentleman helped me today. 10 out of 10 service and communication.

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Google Dec 29, 2024

Bryant was amazing! We walked out very happy!!! the dealership is beautiful and so clean

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Google Dec 29, 2024

All of the advisors were very good and helpful. Our advisor was Devon and he was very respectful and was a true gentleman. We would a hundred percent recommend this place.

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Google Dec 28, 2024

(Translated by Google) Excellent service (Original) Excelente service

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Google Dec 28, 2024

John C was very helpful and walked me through the entire process of what was going wrong with my Tiguan. Recommend getting service here!

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Google Dec 28, 2024

We enjoy working with Jonathan Crooks in Service who takes care of our VW. He does an excellent job. He is knowledgeable, customer oriented, and very professional. Would recommend to friends and family.

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Google Dec 27, 2024

My new car acted up on my trip to Colorado, we stopped in Wichita Falls and my car would not go into park or in reverse or drive. I called Brandon Tome VW in McKinney and got Devon to assist me. He was very patient walked me through every detail. We could do to get the car running again after several tries turning the car off on walking away, coming back to it the car finally we need to park and then I was able to start it and going to drive. Devon kept up with me throughout my trip ...

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Google Dec 27, 2024

Awesome experience! Jonathan C is awesome!

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Google Dec 26, 2024

I normally go to the Frisco’s Vw dealership but Tomes McKinney had a fabulous oil change coupon so I came here . The service is phenomenal , I pulled up and was greeted by 3 men , my car was taken immediately . Ryan took care of me and was extremely thorough . I then wandered around and started talking to the nicest salesman named Israel . If I ever trade my car in , I will use him . He’s not pushy easy going knowledgeable and soft spoken . If you need a Vw buy one from him if you want great service go to Ryan It ...

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Google Dec 26, 2024

John C was awesome

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Google Dec 25, 2024

Kareem was awesome. Greeted me with a smile and had me in and out in no time!

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Google Dec 25, 2024

Mr. Hasik was clear, thoughtful, and made sure my maintenance services were taken care of on time. 100% recommend.

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Google Dec 24, 2024

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Google Dec 20, 2024

Jon C was great and kept me updated all through the service.

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Google Dec 20, 2024

Devon was so helpful in getting me in and out of my appointment for the recall notice to my Atlas Cross Sport. With an estimated repair time of around 4 hours, he ensured that I had a ride available if need be as not to hold up my day. Luckily I was off and had brought my stuff to film my time. They got the repair done in just under 3 hours to my surprise which allowed me to fit on some me time into my day! We always get great service from Brandon Tomes Volkswagen of McKinney and its employees like ...

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Google Dec 20, 2024

“I recently purchased a Volkswagen Atlas Cross Sport, and I couldn’t be happier with both the vehicle and the exceptional experience at VW McKinney! Makhi Bailey, my sales associate, made the entire process smooth, stress-free, and enjoyable. From the moment I walked in, Makhi was professional, knowledgeable, and attentive, ensuring I found the perfect SUV to fit my needs. He took the time to explain all the features, answered every question thoroughly, and made sure I felt confident and excited about my decision. A big shoutout also goes to Jeff in the financing department, who made the final steps ...

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Google Dec 20, 2024

John C was super nice!

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Google Dec 20, 2024

John C really helped out a lot with my state inspection made the process streamlined

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Google Dec 20, 2024

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Google Dec 19, 2024

Me and my fiancé bought our first new car here and had a great experience. Darryl and Carlos were extremely helpful in the process. Highly recommend!

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Google Dec 18, 2024

John Crooks was amazing in getting our car in and serviced.

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Google Dec 18, 2024

John C nice and friendly

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Google Dec 17, 2024

I bought a car from Isaac today and he was very professional. He took the time to listen to my preferences and budget showing me all options that were best fit for me. He was knowledgeable and passionate about his job making it a positive experience , would definitely be back and would recommend him to anyone.

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Google Dec 17, 2024

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Google Dec 17, 2024

Kareem at the Service Department gave me a GREAT Customers service today 1/29/2025 for my 2023 VW TAOS from him

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Google Dec 17, 2024

Thanks Makhi for your help with my purchase! You are such a great salesman.

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Google Dec 17, 2024

Lance was very helpful and informative.

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Google Dec 17, 2024

Keegan was attentive, professional, and wonderful to work with. I would highly recommend him - 10/10! So happy I got to drive away with my perfect car.

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Google Dec 17, 2024

Jon C. Was amazing with my car reall. Would recommend.

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Google Dec 17, 2024

Bryan C. Was the best. Professional and patient. Wish all other reps at past dealers were as good.

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Google Dec 16, 2024

Bryan C.

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Google Dec 16, 2024

Awesome service!!

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Google Dec 16, 2024

Bryant was awesome. Went in first thing on Saturday without an appointment. Bryant met us in the parking lot and we left about 1 hour later with a car for our daughter. No hassle and very easy to deal with. Go buy from Bryant


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