Taylor and Mark worked a great deal for me to trade into a new ID.4. I couldn’t have asked for a better outcome.
Step on the gas, get there fast. Ask for Josh and get the ultimate car buying experience.
I took my car for its first service today and my service advisor, Josh Patterson was amazing! Josh was super nice and informative. He kept me updated on my car's progress without me asking and with a smile! Josh is a true asset to your company, his positivity and willingness to go the extra mile, just because, he is what customer service is all about. Thank you Josh for making a dreaded chore an enjoyable experience.
I just had my 60,000 mile oil change and tuneup. My service advisor, Josh Patterson, was very knowledgeable and explained everything to me in detail. He was very upfront about how long it would take and kept me informed. Upon inspection, the technicians found something else that needed to be repaired and Josh gave me the option of fixing it that day or coming back the next week. He gave me the choice of a new part or a refurbished part at a discount price. He was very honest. I bought my car at this dealership and get it serviced here ...
I am in the market looking for a new car and was pretty sure i am was wanting to get a vw for the safety ratings. I went to McKinney vw and talked to Alex Franco and he was so nice and helpful and answered all of my questions! All the vw’s are super nice vehicles as well! I’m certain i want that brand now but still unsure if i want an atlas or atlas cross port but when i decide I’ll defiantly be back to buy one there with Alex! Highly recommend using him if you ...
Very happy with the service I received. Both Shane and Josh were very helpful!
I wasn't intending to buy a new car on the first visit...I really did have other appointments set to go drive some more vehicles but Mark Long and his manager, Taylor, made me an offer I absolutely couldn't refuse. My accountant thought it was so good he came down to the store too!
Mark Long was a wonderful employee to work with. He took the time to show my wife and I the Atlas, the Atlas Cross Sport, the Tiguan and the ID.4 so we could make an informed decision about which vehicle we wanted to own. He was patient and answered all our questions and then Chase and Taylor took care of the rest. We're very pleased with our purchase!
Devon was helpful and friendly. Would recommend. Helped me snag the vehicle I had my eye on.
Billy was great. Super nice and accommodating. Really made the buying experience less intimidating. I will definitely be returning for a repeat purchase
Great experience yesterday! Josh was awesome, took all my requests and took great care of my car. It came back spotless! Very friendly and accommodating! Awesome for my first VW service! (:
From pulling up.to the car lot to meeting Josh, right off the back he pointed us to the right direction to the fact that he's so knowledgeable and very convincing. No doubt made our choice the best!!!!!And to the rest of the staff that made sure we were comfortable, we appreciate you all,To the kind soul that helped with all the paperwork, thank you brother!!.
Josh Patterson was friendly, knowledgeable and provided exceptional service! Definitely recommend!
He was pretty helpful and informative and did a great job in showing the car I ended Up purchasing.
Best costumer service
I'd give Haley 5 stars. My overall star rating was reduced because the manager said I'd have the car transferred by a certain time but they didn't even leave to go get it until that day. Then the manager had also told me they could easily swap wheels, but was unavailable the day it was needed for approval. Everyone kept saying the vehicle was ready for pickup but I wasn't going to pick it up and then bring it all the way back to wait around while the wheels were swapped another day. The finance guy I ...
I've been buying cars form the Tomes family of dealerships for years and always and highly recommend.
The reception by Haley was great, she made all the process smooth and easy. It was a pleasant experience buying car from Brandon Tomes.
Addison and team were easy to deal with on this transaction on the Atlas. We hope the service in the future is as seamless as this purchase was.
Addison was very knowledgeable in his field. He listened to exactly what we wanted and needed from our vehicle.
Yes, I would recommend VW. I could not find Devon´s name on the list below be he was great and he is 5 start for sure, his attention, detailed explanation, follow up, always available to respond is great!
Keagan is the best to work with! He is effective at explaining the vehicles and knowledgeable about the options and products offered
I keep going back! 5 Volkswagen's and counting. Great service and friendly sales staff
Great customer service! Thanks Jon C!
Jon C. was great!!🚗🤩
The Volkswagen team was very help in getting a car I need. The service is top notch amazing! If I need another car, definitely coming back to them!
Returned to have my car tint today and Bobbie H (previous Sales rep for my friend a year ago who we had a great rapport with especially since she was new to the country and car purchasing in the US-since we are International Nurses). He has a warm personality, super helpful, knowledgable and takes the time out to ensure that I was satisfied with my new van and answered any questions I had (just like the experience we had 1year ago for my friend Adelesia car purchase)-today was no different. Other sales rep who greeted me at the door ...
I want to give a shout-out to Haley Studer. She made the process easy and enjoyable with her friendly and helpful approach. Haley explained everything clearly and was honest about pricing and options. This made me feel confident in my decision. Not only did she help me with the purchase, but she also took the time to show me how to use the car and gave me some tips for taking care of it. She really cares about making customers happy.
Jeff was very professional and explained everything to me.
Melody is an absolute Saint! She was able to help me get into an amazing car the day of my wreck! Everyone at Brandon Tomes is so understanding and willing to work with you when you're in a bind. I am very grateful for everyone who helped me and will definitely recommend others here in the future!
I came in to figure out my options as my lease came to an end and to see if I should lease another car or buy mine out. Keagen was very helpful in understanding the situation and giving all the information and choices needed for us to make a decision that was best for us. He was professional, friendly and not super pushy (very appreciated)! Any Volkswagen car needs you might need, I 100% would recommend Keagen!
Melodie is an exceptional, caring, helpful person at this dealership. I recommend this to friends and family.
Bobby has been absolutely phenomenal in the whole buying process. Very knowledgeable and never pressured us. Highly recommend him for your VW purchase!
You're customer service is amazing.
The whole process from beginning to end was super quick, easy, and efficient. Josh and the dealership did a fantastic job!
Thank you Robert so much . He was very positive. He worked with us to get the car we wanted.
No pressure salesman. Great communication and easy to work with. He was straight forward and didn’t waste our time.
Masen was very cordial and promptness at all time, he explained to me details about my car and tried to make the business even when I did not have my entire documentation in hand. We have not finished the complete process yet, but I am sure we will make it shortly and smoothly.
Josh Patterson is very attentive and engaging.
Josh was friendly and eager to help me with my situation.
I’m not fond of car shopping but Jacob and the staff made it easy and even enjoyable. I’m very happy with my car and the entire experience.
Josh was really helpful and knowledgeable about the issue. He was very informative and saved me time by resolving issue by checking with a technical expert there and then instead of me waiting for a next appointment. I recommend Joshua
Jon C was excellent and took care of me efficiently and effectively!
They were quick and made getting a car very simple. Good service as well for my family
The team (Addison, Lane) was very good to work with and helped us make a quick decision. Too bad you are so far up north. The drive is the only inconvenience we had.
I called about battery warning and spoke to Josh Patterson about coming in and having this problem looked into. He told to bring car in and he would see problem taken care of. He also mentioned warranty service that was due and they would take care of as well. I appreciate the prompt service and results provided. I will bring car to Brandon Tomes VW again for future warranty service and any further work necessary.
Miles took time to actually show us the features of the car versus just telling us about them which appreciated. Both him and Carlos were personable and appreciate the time spent to work with us.
All good loved the experience. Everyone was extremely helpful and nice. Will be returning for sure.
Saud was great! Very helpful & prompt response to my initial inquire. He assisted in every way possible of getting me the best deal. Very nice, professional & friendly!
It was a breathe of fresh air to have the door held open for me multiple times and offered a water everytime I tuned around. Customer service is not lost on this team.
John C was great!
John C. In service was wonderful. A definite 10 ! Very efficient, polite and a pleasure to work with.
Melodie at Brandon Tomes VW is extraordinary. She was super sweet and was catering to my needs I will always come here for future purchases.
Masen was fantastic, definitely go see him if you are in the market for a vehicle!
Stepped in and talked to Masen Schneider recently. Shopping around for options at the moment. Had answers to all of my questions. Very knowledgeable on what Volkswagen offers and why we should choose a VW. Extremely tempting and will definitely have to stop in and see him again if we decide to get a Volkswagen. Never been a Volkswagen person, but Masen has made some compelling arguments.
Garrett was great!
Jon C was fantastic! He's helped me every time I've come in and I'll continue to come see him!
Shane Potts did a great job ordering the air bag recall parts and scheduling the repair process.
Came in for service today, John C helped me out. Was quick and efficient. Thank you!
Very professional experiences I had at the dealership. I would recommend anyone to go there.
Chase Windom and the Service Manager were a pleasure to work with! Fast and attentive. I will be back soon to purchase my 3rd car from them soon!
Great vehicle service advisor, great service and loved the car wash at the end!!
The process was very smooth and Jacob, Jose and Carlos were great!
I am so pleased with the service I received. Bobby went above and beyond to help me purchase my car. His friendly and caring approach made the process very easy for me. I definitely recommend his service.
I had a great experience with melodie, if you are looking to purchase a vehicle please ask for her!
Melodie was super helpful when I came into the dealership and answered all of my questions. Highly recommend!
Good service. Thanks John. C
Very nice experience here and highly recommend to come for a car service here. Jon C. was great!
My saleswoman is always very friendly, she met all my expectations from the first time she contacted me.
Decent experience, but expected much more from the dealership after this being the third vehicle purchased in the past 4 years. Always have shied away from the back and forth, and the "let me check with my boss" types of interaction. If you can do it - great. If not - let's not prolong the process. Wasn't necessarily impressed with when the sales rep's manager came out to talk. Hugely impersonal and came off as rude. At the end of the day, I was pleased with the outcome and was able to get the vehicle I ...
Miles was very professional & answered any questions we had. He followed up with us throughout the entire selection & review process. He even got a colleague Moe's to help us when he had to take care of another customer. Moe was also very courteous & informative. Carlos in financing was also great to work with. The guys at this shop know a lot about VWs and are nice to work with. They are nothing like what people would describe as pushy car salespeople.
Mason was a solid salesman, I would hire him at my company! Great communication and support.
Great service all around!! Thank you Josh for making this an easy process.
I had great customer service from Josh Patterson this morning. He kept us informed about our car maintenance and was transparent about the cost. He was courteous and professional.
Been a customer for years and several vehicle purchases. Continue to use ther service department.
Jacob was a pleasure to work with. And the other staff was as well. What I like best is Jacob was respectful and listened to our wants and made it work put. I would highly recommend him
Lane was awesome he help me out and we’re very helpful and I woul definitely recommend everyone to go visit him.
The service was excellent. The process of buying a new car was smooth and stress free.
I worked with Jacob the entire day and he did a great job of answering every question I had. Jose the director did a great job of helping us through this entire process helping us out when we didn’t think we could get it done. Lane the finance director helped guide us through the entire process in the back as well. I would HIGHLY RECOMMEND to anyone needing a vehicle to choose these guys. Very professional.
Purchased CCs here since 2016. A dealership will thrive or wither by the quality of its service department. The service writers here are all exceptional but I tend to gravitate toward Shane. He remembers me, my car, my previous service, and can guess my need upon arrival. Shoutout – Shane. Tell him Greg W. sent you. ~A “Google Local Guide.”
Masen was very helpful and patient in helping make sure I got into a car I loved. Thank you so much!
Great communication, great process getting my Cross Sport ordered and the deal finalized.
Excellent customer service from the moment we walked in the door. Sales, parts, and service department staff were very helpful, knowledgeable, and welcoming.